{"id":"6148c404-997f-4b26-beac-c8ea19517ac6","vacancyId":"6148c404-997f-4b26-beac-c8ea19517ac6","title":"IT Helpdesk Coordinator","langcode":"en","defaultLangcode":false,"type":"node--vacancy","path":{"path":"/vacancy/it-helpdesk-coordinator-542193","langcode":"en"},"pathTranslations":[],"approvalNumber":"W.INT.040 - W.INT.10 - VG13/BUO - VG1312/BC - 00137-406-20121024 - 00305-406-20121204","companyInfo":"<p>Our client is a leading global manufacturer of precision cutting tools.</p>\n","functionalDescription":"<p>The role is to ensure proper computer operation by maintaining personal computers, peripherals and network devices. This person acts as first level user support, solving basic to advanced technical problems, maintaining IS security administration. Participates in IT projects, analyzes and resolves end user hardware, software and network problems in a timely and accurate fashion. Provides end user training where required.</p><p> </p><p>This position will support global Service Desk efforts, providing support of the global and regional IT assets, enterprise-wide systems, IT planning, and business continuity processes</p><p></p><p><strong>Provide End User Support (40%)</strong></p><ul><li>Troubleshoot personal computer hardware and software, and networked peripheral devices</li><li>Maintain proficiency at resolving 75% or more of technical problems encountered.</li><li>Build report and elicit problem details from Service Desk customers.</li><li>Determine whether problems are caused by hardware, software or user.</li><li>Provide users with known resolutions for common problems.</li><li>Provide education to end users in response to support calls or requests.</li><li>Inform users of proper backup and recovery procedures for data.</li><li>Develop formal training materials.</li><li>Conduct computer related training sessions.</li><li>Access software updates, drivers, knowledge bases, and frequently asked questions resources on the internet to aid in problem resolution.</li></ul><p> </p><p><strong>Control Service Desk Processes (25%)</strong></p><ul><li>Receive and respond to incoming Service Desk calls, pages, and/or e-mails regarding PC and network problems or requests.</li><li>Record, track, and document the Service Desk request problem-solving process, including all decisions made, and actions taken, through to final resolution.</li><li>Enter support request information into the Service Desk tracking system.</li><li>Monitor, prioritize and schedule Service Desk requests to ensure prompt resolution.</li><li>Escalate issues to the appropriately experienced technician, as required.</li><li>Perform post-resolution follow-ups to service requests.</li><li>Work under supervision on project assignments.</li></ul><p><strong> </strong></p><p><strong>Develop and Maintain Service Desk Hardware and Software (20%)</strong></p><ul><li>Install, configure, test, maintain, and troubleshoot client hardware and software.</li><li>Construct, install, and test customized configurations for various platforms and operating systems</li><li>Recommend, schedule, and perform computer equipment improvements, upgrades and repairs.</li><li>Administer operating systems and their associated software</li><li>Identify and learn appropriate software and peripherals used and supported by the organization.</li><li>Assist the IT Manager with assignment of personal computers.</li><li>Schedule PC installations for new and redeployed PCs.</li><li>Interview users to determine and verify PC hardware and software requirements.</li><li>Evaluate hardware and software products.</li><li>Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.</li><li>Maintain mobile device management applications, hardware support and provide documentation.</li></ul><p></p><p><strong>Develop and Maintain Network Infrastructure and Related Equipment (5%)</strong></p><p><strong>Communication and Documentation (5%)</strong></p><p><strong>Inventory Control and Procurement of Computer Products (5%)</strong></p><p></p>\n","lastUpdate":"2026-03-27T14:43:42Z","offerInfo":"","profileInfo":"<p><strong>Education:</strong></p><ul><li>Associates degree or 2+ years related experience; or equivalent combination of education and experience. </li></ul><p> </p><p><strong>Knowledge &amp; Experience:</strong></p><ul><li>0-2 years of technical experience in designing and maintaining complex and highly available IT Service Desk solutions.</li><li>Working experience with multiple facets of Cyber Security.</li><li>Demonstrated proficiency in troubleshooting and resolving a wide-range of operating system, application, hardware and software related issues at the Service Desk level. </li><li>Excellent written and oral communication skills; able to express oneself clearly in technical and non-technical terms with a focus on rapport-building, listening, and questioning skills. </li><li>Ability to effectively prioritize and execute tasks in a high-pressure environment.</li><li>Ability to conduct research into wide range of computer issues as required. </li><li>Must be able to work on projects with minimal supervision.</li><li>Core competencies: demonstrated skills in continuous learning, flexibility, customer focus, quality commitment and good relationships are required.</li><li>Strong proficiency with current versions of operating systems.</li><li>Able to complete responsibilities in a timely, professional and quality manner.</li><li>Solve problems analytically; search out relevant information and gauge its importance when making decisions.</li><li>Effective written and oral communication skills; able to express oneself clearly and in technical and non-technical terms.</li><li>Creative thinker.</li><li>Collaborative and effective team player and able to work with teams who are globally dispersed.</li><li>Set a good example of personal integrity.</li><li>Take initiative, seek and act on opportunities to improve organization performance</li><li>Ability to translate specific goals into action and follow through to achieve goals</li><li>Proficiency in Microsoft Office 365 and data management software (SAP preferred).</li><li>Fluent in Technical English ( written and spoken )</li></ul><p><strong> </strong></p><p><strong>Availability:</strong></p><ul><li><ul><li>Position requires performance of work on-site during normal working hours in most cases for optimal team interaction and communication, and availability of resources. </li><li>Ability to work in a global virtual team environment with Oregon Tool world-wide locations.</li><li>Available and eligible to occasionally travel to other Oregon Tool European sites as needed.</li></ul></li></ul>\n","referenceCode":"542193","status":"Open","employmentType":"FULL_TIME","salaryMin":"2000.00","salaryMax":"3500.00","salaryUnit":"MONTH","fringeBenefits":[],"office":{"title":"ACCENT OFFICE & SALES NIVELLES","phone":"+32 67 34 76 10","id":"d8742063-13f1-4708-a582-6af8427e284c","whatsapp":null,"sms":"+32460259078","path":{"alias":"/our-offices/accent-office-sales-nivelles","langcode":"en"},"status":true,"email":"nivelles@accentjobs.be"},"consultant":{"firstname":"Garance","lastname":"Vonck","image":{"src":"https://accentjobs.be/jobboard/images/a3420c57-7476-453c-9a3f-f4ea9426c280/employees/22/22516/image/22516.jpg","title":"Garance Vonck","alt":"Garance Vonck"}},"location":{"id":"9b9944d3-a3a2-4c19-8bfb-43fa4a577ac3","name":"Mont-Saint-Guibert","defaultName":"Mont-Saint-Guibert","zipCode":"1435","path":{"alias":"/mont-saint-guibert-1435","langcode":"en"}},"province":{"id":"3cf03f65-e684-4a86-a36e-be0ad5a72b9e","name":"Walloon Brabant","defaultName":"Walloon Brabant","path":{"alias":"/walloon-brabant","langcode":"en"}},"statute":{"id":2,"name":"Employee","defaultName":"Employee"},"metaData":{"title":"Job vacancy IT Helpdesk Coordinator Mont-Saint-Guibert - Accent Jobs","description":"Looking for a job as IT Helpdesk Coordinator in Mont-Saint-Guibert with Fix job. 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