Vacancy
Teamleader Customer service - Operations Coordinator
Nijvel
Temp to perm

4000.00 - 5000.00 / month
15/11/2024
Walloon Brabant
Sales & marketing
Employee
Day
-
Full-time
460476

We offer you

Our client is offering you a fixed-term contract of 36 hours a week, Monday to Friday.
A salary package commensurate with your customer service expertise

Job description

Under the direction of the Director of Plant Operations, this position is responsible for developing, optimizing, and motivating the distribution organization, including customer service, planning, purchasing, and logistics. It also involves implementing tools and work ethics to ensure ongoing customer satisfaction. This role oversees all critical components of the European Distribution Center and provides leadership that best serves the Company's interests.

1. Responsible for leading the operations of EMEA operations including customer interactions, order fulfillment, inventory management, purchasing, logistics .
2. Manage and train multifunctional team and provide coaching to employees when needed
3. Implement procedures and best practices for continuous improvement…
4. Establish positive work environment
5. Analyze processes of distribution and provide areas of improvement,
6. Establish and monitor performance KPI’s, reporting to manage the results.
7. Ensure appropriate and timely response to customer needs.
8. Establish and maintain effective communication channels, both internal and external, for receipt and transmittal of information, requirements and priorities
9. In collaboration with Finance Department, ensure timely issuance of invoices to customers, monitor financial situation of customers, and strive for constant improvement of on time payment of invoices by customers.
10. Striving for constant improvement in on time delivery and lead time reduction.
11. Prioritize conflicting customer requirements and lead manufacturing efforts toward the direction most beneficial to both the company and the customer.
12. Maintain necessary contacts with key customers, including direct sales efforts
13. Maintain knowledge of Twin Disc manufacturing facility capabilities and limitations
14. Work harmoniously, cooperatively, and courteously with others at all time

Your profile

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Languages: French and English required

  • Bachelor’s Degree in Business Administration with a minimum 4 years of experience in a manufacturing/production environment or significant (8+ years) on hand professional experience

  • Experience in management position with significant experience in distribution and/or customer service

  • Computer literacy, including spreadsheets, word processing database management (Office)

  • Knowledge of an ERP, preferably JD Edwards

  • Excellent written and oral communication skills

  • Ability to lead and motivate people

  • Ability to set a vision, evaluate strategic options and focus on priorities

  • Proven track record of proactive communication with customers

  • Ability to develop and achieve financial plans, making sound judgments which have significant impact on company performance earnings

  • Knowledge of or interest for technical products


Company information

Based in NIVELLES, we design and deliver systems that manage power in the global off-highway markets, leveraging our engineering, manufacturing, and world-wide support network capabilities.
Approval number: W.INT.040 - W.INT.10 - VG13/BUO - VG1312/BC - 00137-406-20121024 - 00305-406-20121204
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